Feel safe when ordering with us. All personal information and credit card details relayed through our website are protected by high-grade 256-BIT SSL (Secure Sockets Layer) Encryption. Unauthorized interception of confidential information is impossible while using this method of encryption. The small padlock that appears next to the address bar and the "https://" address confirm that the encryption is active during secure sessions.

The ordering process has been made as easy as possible for you. Detailed information on how to order from us, what type of payments we accept, shipping options, and our return policy can be found in our guide to ordering below.

Here are a few things you should know when placing your order at Ganja.com:

	You must be 18 years of age or older to order anything from Ganja.com.		We only ship inside of the USA. Don't worry, international shipping is coming soon! Check back for updates.
	A very discreet and basic business name will appear on your credit card statement - NOT Ganja.com!		Orders are shipped in very plain packaging with no indication of the contents. Order all the condoms you want!

If you have recently made an order with Ganja.com, we allow you to check the status of your order through your customer account on our site. Registering a customer account with us is free, and allows you to store your address(s) so that subsequent orders with Ganja.com are more convenient (you won't have to re-enter all of your delivery information each time).

As a member of our website, you will also be entitled to receive special discounts and offer codes that only registered members receive. Click here to register an account! Click here to access your exisitng account and check your order status.

Your order will usually be processed and shipped within 1-3 days of receiving your cleared payment. This means that Credit/Debit cards orders are shipped out faster because payment is received immediately. Credit card orders that are being delivered to an address other than the credit card billing address will be held for 3 days to ensure that the order is not fraudulent (this is for your protection).

During seasonal periods sales can increase and delay our shipping time - please allow 5-8 business days before contacting our customer support department.

Orders are shipped in regular packages containing the courier labels. All orders are shipped domestically from their corresponding shipping warehouses in the U.S.A. No indication of the contents or the value of the contents are shown on the package. We do this to discourage any theft of your items before it reaches you.

Mail orders containing cash will be shipped same the day of receipt. Those containing Money Orders will be shipped 1-7 days of receipt (pending clearance of the money order). Mail orders can take a while to reach us, get picked up, and get manually inputted into our system. If you sent a mial order, please be patient and expect a little more wait time!

If you need to return a Defective or Non-Defective Product please follow the procedures below to assure fast and speedy handling.

You will need to get approval from our customer support department. Our staff will explain everything you will need to do to in order to seek replacements or return the merchandise. Click Here to visit our customer support department.

Depending on the circumstance, there is a 20% restocking fee on Non-Defective (Fully Functional, Non-Contaminated) products. This determination will be made by Ganja.com. When returning viable, Non-Defective merchandise, please include a brief letter as to why you are returning the product within the package as well.

Once we receive your returned package you will be issued a replacement or exchange that same business day. Also depending on the circumstance you may receive reimbursement on your shipping cost. Products are carefully examined to determine if the product has been neglected or if it simply a defective product. If we feel that the product has been damaged in any way due to neglect, a refund and shipping cost will not be remunerated.

If you have received a defective product we will replace the product free of charge and also reimburse your shipping cost. Again, your new product will be shipped the same business day we receive your defective product (or proof that the product is defective).

IMPORTANT: It is extremely critical that we receive information regarding our defective products for research purposes and quality control reasons. We keep track of defective products and if we receive too many complaints or returns on a certain product, we will need to make the necessary product changes to ensure the particular product's future viability. If you have any questions regarding our return policy or if your situation does not apply to any of the criteria above, please contact our customer support center. We will be happy to assist you in any way.